- Can I contact by phone?
- Basically please contact us by email or send us question form.
- How much is the auction comission fee?
- each items will be charged 18%(by credit card) or 13%(by cash)
- Can I use credit card?
- Yes. We accept VISA / MasterCard / China UnionPay
- In case of payment in cash, do you accept any other currency except for Japanese yen?
- No, we only accept Japanese currency in cash.
- Can anyone join “Wise’s Auction”?
- Yes, but all participants need to sign the terms and follows our rules.
- How can I ship the items which I purchased?
- Basically, customer should ship them by themselves.
- Is there any parking space?
- There are some parking lots inside the building and near the area.
- What should I prepare for auction?
- All participant needs security deposit “200,000 JPY” (the purchase price will be deducted from your security deposit.)
- Is there entrance fee ?
- No, entrance fee is free.
